How This FAQ Works for You
We built this page around the real questions that come up when you're managing your account on a mobile connection — not a list of generic platform policies. Each answer below covers a specific step: how to add funds through your bKash or Nagad wallet, what happens after you request a Rocket withdrawal, how to recover account access on a new device,
and where to reach us when something doesn't go as expected. Players in Dhaka and across Bangladesh access the lobby through the same mobile browser flow, so the steps here apply whether you're on Android or iOS. We update these answers when our processes change, so check back if you've seen a different flow recently. For anything not listed, the live chat
option in your account dashboard connects you directly to the support team during operating hours.
- bKash
- Nagad
- Rocket